Create an Account & Get 10% Off Your First Order
      FAQ Shopping Information
      ONLINE PURCHASE
      My order didn’t go through. What can I do?
      Please contact our Customer Care Team via contact form or swans-japan@yamamoto-kogaku.co.jp
      Why should I set up an account?
      Creating an account on the SWANS website comes with several benefits. By signing up, you will be able to move through the checkout process more quickly, manage your personal information, and track your orders. In addition, members receive exclusive discount campaigns and promotions.
      Create your account here.
      How to redeem coupon code?
      To apply a coupon code to your purchase on SWANS website, follow these steps:

      Add the desired items to your shopping cart by clicking on the "Add to Cart" button on the product pages.
      Once you have finished adding items, click on the shopping cart icon, usually located in the top right corner of the website. This will take you to your shopping cart page.
      On the shopping cart page, you will find a section labeled "Gift Card/Promo Code" box.
      Enter your coupon code into the provided box.
      Click on the "Apply" button next to the box to apply the code to your order.
      The discount or gift card amount will be applied to your order total, and you can proceed to checkout by clicking on the "Checkout" button or continue shopping if desired.
      Can I change my order after it is placed?
      Once we ship out your order, it would be difficult. Please contact our Customer Care Team first via contact form or swans-japan@yamamoto-kogaku.co.jp
      Can I choose the currency that I prefer?
      The currency depends on the ship-to-country and is fixated automatically upon check-out.
      What forms of payment does SWANS accept?
      SWANS accepts the following forms of payment: MasterCard, VISA, American Express, JCB, DinersClub, Discover card, and PayPal.
      Does SWANS accept local payment methods ?
      No. We do not accept any local payment methods such as online banking, bank transfer, cash payment via ATM and convenience stores. 
      Can I pay with PayPal?
      Yes, and PayPal will convert payments on our site to your local currency. PayPal payments can’t be accepted in IDR, MYR or KRW, therefore, we do not provide such payment method in those storeviews.
      Is there a transaction fee for me if I pay via Paypal?
      No, there is none. The only fee you may face is the PayPal exchange rate, which is a little higher than bank rate.
      When will my credit card be charged?
      Your credit card will immediately be charged upon purchase.
      How do I reset my account password?
      Please click "Login and hit the "Forgot your password?" button, enter your email address to receive a password reset link.
      How can I receive the latest news and updates? Without logging-in:
      You can either subscribe when you get the newsletter pop-up box, or you can scroll down to the bottom of each page until you see the "Subscribe Newsletter" box on the right-hand side.
      After logging-in:
      Go to "My account" >> "Email Subscription" and click "Edit", then click "Subscribe".
      How can I unsubscribe to newsletter?
      "After logging-in, go to 'My account' >> 'Email Subscription' and click 'Edit', then click 'Unsubscribe'."
      Without logging-in, you can unsubscribe from the newsletter at the bottom of one of the newsletters.
      How can I cancel my order?
      Once we ship out your order, it would be difficult. Please contact our Customer Care Team first via contact form or  swans-japan@yamamoto-kogaku.co.jp
      How do I order online at SWANS global ?
      1. Shop by category to select your item. Click "Add to cart" to add the item to your cart and proceed to checkout. You can also search for your preferred item by using our search function.
      2. Choose to place your order as either a guest or sign into your SWANS account for a speedier, more efficient check out. To complete your purchase, enter your data including shipping address. Then click on "Next- Payment" to fill in your billing address and payment details. Check all required details are filed properly and hit "Place Order". Your shipment should now be on the way! If you have any questions, please don’t hesitate to reach out to our Customer Care Team by via contact form or swans-japan@yamamoto-kogaku.co.jp
      Do you reserve the items that I put in my shopping cart for me?
      Items in your shopping basket are not reserved and may be purchased by other customers.
      Do I have to write my name and delivery address in English?
      We strongly recommend you to provide us with your name and delivery address in English characters and avoid the use of special characters to ensure a smooth order processing and delivery.
      I do not recognize my order charge as it appears as Lingble not SWANS on my bank statement.
      Please note that the charge for your purchase will appear on your billing statement under the merchant name “Lingble” and/or “Prospect Field”.
      PROMOTION
      Do you have promotion for first-time shoppers?
      Yes. Enjoy first-purchase with 10% off sitewide with code: SWANS-1ST-PURCHASE. Please log in to redeem. Return and exchange are not allowed unless items are defective. No promotion/coupon code combination is allowed.
      SHIPPING & DELIVERY
      How fast is the delivery?
      Our customers typically receive their orders within 5-7 days of shipping.
      Most East Asian countries: 4-5 days. Rest of World: 7-10 days. If the order was placed over a weekend, it will be processed the next business day, so it may take 1-2 more days to reach you.
      You will receive a tracking number in the confirmation email sent at shipment.
      Please note that we have no control over customs authorities in your country, which may from time to time delay the delivery of a package or, in rare situations, request additional information or fees (via SMS or e-mail). We will do our best to assist with any customs issues. Just reach out to us! We recommend you respond in a timely manner to avoid the shipment being returned to us. In such cases, you agree that you shall bear any return costs and reshipment costs. For more information please refer to our Terms and Conditions.
      Where do you ship my order from?
      Japan.
      Can I have my item delivered to a PO boxes or military addresses?
      Unfortunately no.
      I cannot find my country on the country selector. Can I still order from you?
      Afghanistan
      Belarus
      Brazil
      Congo
      Crimea
      Cuba
      Iran
      Iraq
      Lebanon
      Liberia
      Libya
      Moldova
      North Korea
      Russia
      Somalia
      Sudan/South Sudan
      Syria
      Tajikistan
      Yemen
      Zimbabwe
      How do I track my order?
      Your tracking number is included in the email we send when your order ships.
      I received the tracking number today but why I can't see the status of my parcel?
      The couriers update tracking information normally within 24 hours in business days as they don't work on weekends or public holidays.
      Can you forward my preferred delivery time and other delivery preferences to courier?
      No, we are unable to forward your preferred delivery time and other delivery preferences to the courier company. Please contact directly the courier company once the parcel is shipped.
      I am a customer from India. Will you assist me with KYC (know-your-customer) documents to customs for clearance?
      When placing your order, please make sure the recipient’s name and delivery address match with the recipient’s details in his/her personal ID during check-out.
      After placing your order, please reach out to our customer care via contact form or swans-japan@yamamoto-kogaku.co.jp
      We will send you an e-mail with detailed information regarding the KYC documents required and the tracking number. You need to upload those KYC (know-your-customer) documents (including Government-issued identification documents and address proof) to the courier platform yourself.
      Without these documents, shipments will be held in Customs Bond, causing clearance delays. If it results in returns, confiscation, or other customs actions, you will be solely responsible for all related cost deduction from the refund.
      For more inquiries about KYC, please refer to this link: DHL: https://www.kyc.india.express.dhl.com/forms/login.aspx

      FedEx: https://kyc.fedex.com/#/app-faq/0
      I want to make an order to U.S. Do I have to give you my Tax ID / SSN?
      Providing your Tax ID / SSN is optional at checkout, but please note that if you choose not to provide your Tax ID / SSN and CBP requires it, your package may be delayed, returned, or even seized.
      In the event your order is returned to us due to customs clearance failure due to non-provision of Tax ID / SSN:

      ・The order will be automatically cancelled and refunded once the item is returned.
      ・The original shipping fee will be deducted from the refund amount.
      ・You may also be responsible for any return shipping charges or additional fees incurred, such as customs handling fees.
      We understand that your Tax ID / SSN is highly sensitive information. Rest assured, it will be used solely for customs clearance purposes and handled with the utmost care in accordance with our Privacy Policy.
      CUSTOMS / TAXES
      Do I need to pay taxes and duties to the courier upon delivery?
      We ship on a DDP (Delivery Duty Paid) basis, which means that all custom duties are included in the product price. There may be instances in which additional taxes need to be paid. Any such additional taxes will be calculated according to your specific address and itemized at checkout.
      What should I do if the courier asks me to pay taxes and duties?
      Please pay taxes and duties if the courier asks.
      STOCK
      Can you check the availability of a product in local store?
      Please contact respective Swans stockist for such enquiry: https://www.swans.co.jp/en/distributors/
      How can I be notified if the product I want is back in stock?
      Please reach out to our customer care via contact form or swans-japan@yamamoto-kogaku.co.jp
      SIZING
      Where can I find the product sizing information?
      Some of the products have measurement and weight information under "Product Detail" tab on each product page. Please contact our Customer Care Team via contact form or swans-japan@yamamoto-kogaku.co.jp if you need more assistance.

      Company information

      User guide

      Information

      My page