We are proud to offer free shipping on all overseas orders.
For domestic shipping (within Japan) please note the following information:
Japan Free Shipping for orders over JPY3,980.
Shipping cost under the shipping threshold will be JPY880.
We use world-class courier companies like FedEx and DHL to ship products. For domestic shipping (within Japan), we use Sagawa and Yamato.
Unfortunately, we cannot deliver orders to PO boxes and military addresses.
Our customers typically receive their orders within 5-7 days of shipping. For more detailed estimated shipping days, please refer to the table below.
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*If the order was placed over a weekend, it will be processed the next business day, so it may take 1-2 more days to reach you.
You will receive a tracking number in the confirmation email sent at shipment.
We ship on a DDP (Delivery Duty Paid) basis, which means that all custom duties are included in the product price. There may be instances in which additional taxes need to be paid. Any such additional taxes will be calculated according to your specific address and itemized at checkout.
For any shipping inquiries or if you encounter any customs issues, don’t hesitate to contact us at swans@lingble.com. You can also chat with us live or leave us your email and a message in the "Chat with us" button on the right-hand side of the page.
Please note that we have no control over customs authorities in your country, which may from time to time delay the delivery of a package or, in rare situations, request additional information or fees (via SMS or e-mail). We will do our best to assist you with any customs issues. Just reach out to us! We recommend you respond in a timely manner to avoid the shipment being returned to us. In such cases, you agree that you shall bear any return costs and reshipment costs. For more information please refer to our Terms and Conditions.
In order to comply with Indian customs regulations, for all shipments into India, we will need the recipient to provide all required KYC (know-your-customer) documents (including Government-issued identification documents and address proof) to customs for clearance.
In particular, please make sure the recipient’s name and delivery address match with the recipient’s details in his/her personal ID during check-out.
After placing your order, please kindly reach out to our customer support via live chat. We will send you an e-mail with detailed information regarding the KYC documents required and assist you with customs clearance.
For more inquiries about KYC, please refer to this link:
DHL: https://www.dhlindia-kyc.com/forms/faq.aspx
FedEx: https://kyc.fedex.com/#/app-faq/0
We regret to inform our customers that SWANS is unable to ship to the locations below at this time.
Service disruptions due to situation in Ukraine
Please note that due to the situation in Ukraine, all international shipments to Russia are temporarily suspended until further notice.
